配送ポリシー


🚚 Shipping Policy for angryfrenchie.co.uk

Thank you for shopping at angryfrenchie.co.uk! We are committed to processing your orders quickly and ensuring their safe delivery. Please find the key information regarding our shipping procedures below.

1. Order Processing Time

Order processing time is the period required to prepare, pack, and dispatch your order.

  • All orders are processed and shipped within 1-2 business days from the date the order was placed.

  • Orders placed after 2:00 P.M. on Friday, as well as on weekends and UK public holidays, will be processed on the next business day.

  • During peak periods (e.g., Christmas, Bank Holidays), processing time may be extended to 3-5 business days.

2. UK Domestic Shipping Options and Costs

We offer the following shipping options for delivery within the United Kingdom. Delivery time is calculated from the moment the package is dispatched.

Shipping Option Estimated Delivery Time Cost Carrier Example
Standard Delivery 3–5 business days £5.99 Royal Mail Tracked 48 / Evri
Express Delivery 1–2 business days £8.99 Royal Mail Tracked 24 / DPD
Free Shipping Standard time £0.00 Standard Delivery

3. International Shipping

We offer shipping services to many international destinations.

  • Regions Covered: European Union (EU), North America (USA, Canada), Australia.

  • Costs and Times: These are calculated at checkout based on the package weight, dimensions, and destination country.

Region Estimated Delivery Time Cost
European Union 5–10 business days starting from £10.00
Rest of the World 7–14 business days starting from £25.00

VAT, Customs Duties, and Taxes (International Shipments)

  • EU Customers: Following Brexit, all orders shipped from the UK to the EU may be subject to VAT and customs duties upon arrival in the destination country. The customer is responsible for payment of these charges.

  • Non-EU Customers: The customer is responsible for all import duties, customs fees, and taxes levied by the destination country.

4. Order Tracking

You will receive an email confirmation with your tracking number once your order has been dispatched. You can track your shipment via the carrier's website.

5. Damages and Lost Packages

  • Damages: We are not liable for products damaged or lost during shipping. If you received a damaged order, please contact the shipping carrier immediately to file a claim. You must also contact us at woofwoof@angryfrenchie.co.uk within 48 hours of receipt and provide clear photos of the damage.

  • Lost Shipments: If a parcel is confirmed lost by the carrier, we will offer a replacement or a full refund.